South Shore Junk Pros respects your privacy. This Privacy Policy explains what information we collect when you visit our website or use our services, how we use that information, who we share it with, and the choices you have. We’ve written this in plain language and tried to skip the fine-print games. If something here is unclear, please reach out and we’ll explain it.
This policy applies to information collected through our website at southshorejunkpros.com, through our online quote and booking forms, by phone, by text message, by email, and during in-person service appointments. References to “we,” “us,” and “our” mean South Shore Junk Pros.
We collect different categories of information depending on how you interact with us. Most of it is what you’d expect a junk removal company to ask for in order to give you a quote and show up at the right address.
Information you give us directly. When you request a quote, book a job, send us a message, or hire us for service, we typically collect your name, the service address, a phone number, an email address, and a description of what you need removed. For some jobs, you may also share photos or short videos of the items, gate or alarm codes you’ve authorized us to use, parking instructions, or details about access. Payment information is collected when you pay for a job, though card numbers are processed by our payment provider rather than stored by us.
Information collected automatically. When you visit our website, our hosting provider and our analytics tools may automatically log information such as your IP address, general location (usually city or region), browser type and version, device type, the pages you viewed, the links you clicked, the referring website, and the date and time of your visit. This is standard for nearly every website on the internet and is used to keep the site running and to understand how people find and use it.
Information from cookies and similar technologies. Like most websites, ours uses cookies and similar tools (such as pixels and local storage) to remember preferences, measure how the site performs, and support marketing efforts. You can control cookies through your browser settings; turning them off may break some features but won’t keep you from booking a job by phone or text.
Information from third parties. If you find us through Google, Facebook, Instagram, Yelp, Nextdoor, the Better Business Bureau, or a referral platform, we may receive limited information from those services about how you reached us, such as the keyword you searched or the ad you clicked. We may also receive reviews you leave on those platforms.
We use the information we collect for ordinary, predictable business reasons:
We do not use your information to make automated decisions that have legal or similarly significant effects on you.
We do not sell your personal information. We do share limited information with the providers and partners who help us run the business, and with others where the law requires it. The categories below cover the main cases:
By giving us your phone number when you request a quote, book a job, or otherwise reach out, you agree that we may contact you by phone call and text message about your request, your appointment, and your account. Message and data rates from your carrier may apply. The frequency of messages depends on what’s going on with your job.
If you’ve also opted in to marketing messages, you can opt out at any time by replying STOP to one of those messages, or by letting us know directly. Opting out of marketing messages will not stop transactional messages tied to an active job (appointment confirmations, on-the-way notifications, invoices, and similar).
We may record customer service calls for training and quality purposes, in accordance with Florida law. If you’d prefer not to be recorded, please tell the person you’re speaking with at the start of the call.
Our website uses cookies and similar technologies for three main reasons: to keep the site working properly (essential cookies), to understand how visitors use the site so we can improve it (analytics cookies), and to support our marketing efforts (advertising cookies). Depending on the tools we have running at any given time, this may include services such as Google Analytics, the Meta (Facebook) pixel, Google Ads conversion tracking, and similar platforms.
You can control most cookies through your browser settings, and many browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for how to interpret that signal, our website does not currently respond to it. You can also opt out of certain advertising cookies through industry tools such as the Network Advertising Initiative or the Digital Advertising Alliance.
We may use before-and-after job photos, short videos, customer testimonials, and reviews you leave on public platforms in our marketing materials, on our website, and on our social media. We avoid showing house numbers, license plates, faces, and other personally identifying details unless you’ve given us permission. If you’d rather we not use photos from your job, just let us know before the appointment and we’ll note it on your account.
Our services are aimed at adults, and our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we’ll delete it from our systems.
We keep customer information for as long as we have an active relationship with you, and afterward for as long as needed to meet legitimate business and legal needs: tax records, warranty and dispute windows, insurance claim periods, and ordinary business records. When information is no longer needed, we delete or anonymize it. Backups and archived records may persist for additional time on standard rotation schedules before being overwritten.
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. These include access controls on our internal systems, encryption in transit for our website, vetting of the third-party services we use, and limiting access to customer information to the people who actually need it to do their job.
That said, no system is perfectly secure. We can’t guarantee absolute security of any information sent to us or stored by us, and you share information with us at your own risk. If we ever experience a security incident affecting your information, we’ll notify you and the appropriate authorities as required by Florida and federal law.
You have several options for managing how we communicate with you and what we know about you:
To exercise any of these choices, contact us using the details at the bottom of this policy. We may need to verify your identity before processing certain requests, especially deletion.
Florida residents have rights under the Florida Information Protection Act (FIPA) and other state consumer protection laws, including the right to be notified of certain security breaches affecting personal information. Nothing in this policy is intended to waive any right you have under Florida law that cannot be waived by agreement.
If you live in a state with broader privacy laws (for example, California, Colorado, Virginia, or Connecticut), you may have additional rights regarding your personal information. We respond to verified requests from residents of those states in accordance with the applicable law. To make a request, contact us using the information below and identify the state you reside in.
Our website and our messages may include links to third-party websites or services (for example, our Google Business Profile, our social media pages, or a payment portal). We aren’t responsible for the privacy practices of those sites. When you follow a link off our site, the privacy policy of the destination applies, and we encourage you to review it.
We may update this Privacy Policy from time to time as our business changes, as we add or replace tools, or as the law evolves. The current version will always be posted on our website with the effective date at the top. For material changes, we’ll make a reasonable effort to notify active customers, typically by email or through a notice on the website.
If you have questions about this Privacy Policy, want to exercise any of the choices described above, or want to report a privacy concern, please get in touch. We try to respond within a reasonable time, usually within a few business days.
South Shore Junk Pros Apollo Beach, Florida
Website: southshorejunkpros.com
Thanks for trusting South Shore Junk Pros with your business and your information.
